Support Services

The R&B team is equipped with a full range of support tools to assist you. Everything from remote diagnostic tools to detailed server logs can aid in keeping you up and running 24/7.

Because we do our own software development, web hosting, help desk, and offer 24/7 on-call support -- we are generally able to resolve your problem quickly without needing to contact other vendors or providers.

We are a full-service IT provider.

Network Managment Services

Maintaining your network with highest possible uptime (i.e., 99.99% or better) requires methodical planning and rigorous review of critical IT systems on a daily basis. As a hosting provider, R&B manages its own server farm and maintains all systems in a state-of-the-art co-location facility in Sacramento, CA. Whether it be active monitoring or intrusion detection capabilities, R&B can ensure that your network is secure and protected while maximizing its reliability and performance.

Help Desk Services

Knowing that you can call for assistance provides valuable peace of mind to businesses and organizations heavily dependent upon their IT systems. R&B Technicians possess a variety of support tools to help diagnose and repair your problem. If you are an existing customer, the Technician can rapidly pull up relevant information and details that may assist in the troubleshooting. Our clients often call us for information they have lost or misplaced! With a team of IT professionals to support you, we offer strong coverage across a broad range of IT platforms, systems, and tools.

Premium Service Offering (PSO)

IT Infrastructure Peace of Mind for Small/Medium Businesses

Rapidly changing information technology (IT) requirements and challenges have placed small and medium sized businesses under immense pressure. Ensuring the security and efficient operation of your overall computing infrastructure has become much more complex. Businesses of all sizes must address security threats, data backup and retention, e-commerce platform upgrades, as well as properly specifying and implementing mission critical software tools that run the business.

PSO

Standard Service Plan

  • Priority Help Desk
  • All Service Logs Retained
  • Data Backup
  • Asset Inventory
  • Domain Management
  • Anti-Virus Management
  • Subscriptions Management
  • Software Report
  • Network Diagram
  • Remote Connections
  • Annual IT Audit
PSO

Upgraded Service Plan

  • More Frequent Backups
  • Email Hosting
  • Web Hosting
  • eCommerce Hosting
  • Server Maintenance
  • MySQL Databases
  • Prepaid Support Hours
  • E-Waste Disposal
  • Data Destruction
  • 24/7 Support
  • On-site Staffing

PSO is designed to take much of the daily IT related pressures off you and put it on us! While we can’t do your day-to-day work for you -- we can proactively review and monitor your computing infrastructure (hardware and software) to help you avoid system outages, data loss, and business disruptions. We can also help you anticipate future computing requirements and help you budget and plan accordingly.

R&B addresses all requirements from concept to sustaining operations...

We have the experience, the desire, and the team to tackle your IT needs – whether they be routine outsourcing or developing something very new and innovative.